Frequently Asked Questions
Q. I have been diagnosed with Low vision. What should I expect when I come to your clinic?
A. We provide comprehensive vision rehabilitation services. Our doctor will do a thorough functional low vision assessment that tells her what you are able and not able to do, introduce you to magnification options and other strategies, and recommend occupational therapy and or orientation mobility training as needed. We have an Occupational therapist on staff and Orientation Mobility Specialist on site.
Q. How long is the visit? Do I need a referral?
A. Our exams are fairly elaborate and typically last 1 ½ to 2 hours. We require a referral to ensure that your eyes’ medical needs are met by another physician. You can refer yourself, but must provide us with a copy of your latest eye exam (within the past 6 months) prior to your appointment. If your insurance requires a special referral, please let us know ahead of time.
Q. What do I need to bring to my visit?
A. Bring your latest eye glasses and any low vision devices that you use. We also encourage you to bring in examples of your favorite pastime activities that you are having trouble with (knitting, sewing, crossword, music sheets etc)
Q. Are Occupational Therapy (OT) visits covered by insurance?
A. Most insurance agencies will cover OT training if it is part of your plan (co pays and deductibles will apply based on your plan). While we will check for coverage, we encourage you to be aware of your coverage. We can provide you with the necessary codes upon request. A convenience fee may be applied for home visits based on your zipcode. Sessions specific to Driving Training may not covered by insurance.
Q. Are Orientation and Mobility (O and M) visits covered by insurance?
A. O and M specialists are uniquely trained to help you with independent mobility- walking, stepping off curbs, stairs, learning to safely cross streets, use a blind cane, take the bus/ train, mobility in a crowded environment etc. O and M visits are not covered by insurance. Please contact our staff for price details.
Q. Is a low vision exam covered by insurance?
A. Low vision exams and special testing are covered by insurance just like any other medical visit. Your copay and deductibles will apply. Refraction, which is an essential component of a good low vision exam, may not be covered by some insurances.
Q. Are low vision devices covered by insurance?
A. All devices have to be paid for before we order them. Low vision devices are typically not covered by insurance. However, in the recent past, we have had several companies that have covered devices for a few. We will provide you with an itemized devices report that you can submit directly to the insurance company for reimbursement.
Q. What if my device is not covered and I cannot afford it?
A. We work closely with DARS (Dept for Assistive and Rehabilitative Services) to help you get funded. We also work with other local and national agencies to help you find resources.
Q. What if I am not sure of what devices I want to buy?
A. We have a wonderful loaner program with a full library of low vision devices (Courtesy Sightfirst Grant, Lions Club International Foundation) that can be checked out for a few weeks to help you decide. Ask our staff about it.